The business challenge
An annual volume of approximately 38,000 loans made document review, verification, and conditions clearing a major operational workload. Loan cycle time averaged 42 days, and post-close defects stood at 2.4%. Faster file preparation needed to coexist with human credit decisions and model-risk controls.
The architecture behind the outcome
I architected an underwriting platform embedded in Encompass. It combines document AI, income and asset verification agents, a guideline copilot, and automated clearing of routine conditions. The platform prepares the file so that underwriters can focus on the credit decision.
Delivery & decision ownership
- Embed document intelligence and income and asset verification into Encompass.
- Support underwriters with a guideline copilot and automate the clearing of routine conditions.
- Retain every credit decision with a human underwriter.
- Build fair-lending testing and SR 11-7 model-risk controls into the design from day one.
Results that matter
| Measure | Before | After / outcome |
|---|---|---|
| Loan cycle time | 42 days | 27 days |
| Underwriter productivity | Baseline | 53% increase |
| Post-close defect rate | 2.4% | 1.1% |
| Annual loan volume | — | ~38,000 |
| Payback period | — | 8 months |
The program delivered $14.7M in annual benefit with an eight-month payback. Cycle time decreased by 15 days, underwriter productivity increased by 53%, and post-close defects fell to 1.1%.